MANAGED IT SUPPORT
Managed IT support from people who actually specialise in Microsoft
SIMPLE, PER PERSON
£79 / user / month
One price. No per-ticket charges, no surprise bills.
Generalists who also do Microsoft, or Microsoft specialists who also do the rest?
Almost everything your business runs on is Microsoft. Your email, your files, your Teams calls, your security, your identity. So the question worth asking about any IT support provider is a simple one: is Microsoft the thing they know best, or the thing they know least?
We are a Microsoft Solutions Partner. Our team holds Microsoft certifications and, in some cases, MVP status. When something goes wrong in your tenant, you are not waiting for a generalist to work it out. That is the whole point of us.
What is included, in plain English
Unlimited helpdesk
Your people can reach us when something is not working, without watching a ticket counter. Answered by someone who talks you through it, not at you.
Microsoft 365 licensing
Business Premium licences are included in the price. That alone often covers most of what you are paying elsewhere, bundled in rather than billed on top.
Security and Conditional Access
MFA, Conditional Access policies and security monitoring, set up properly and kept current as threats and Microsoft change.
Backup
Microsoft 365 is not backed up by Microsoft the way people assume. We put proper backup in place for your mail, files and Teams data.
Password manager
A business password manager for your team, so people are not reusing weak passwords or keeping them in a spreadsheet. Set up and managed as part of the service.
Proactive monitoring
We watch for the problems that have not become problems yet, and deal with them before they interrupt anyone’s day.
Ongoing maintenance
Updates, tenant housekeeping, licence management and the admin that keeps everything running, handled quietly in the background.
Whether we are the right fit
We are a good fit if
We are probably not, if
We make switching low-risk on purpose
Moving IT provider is the bit everyone dreads, so we have taken the fear out of it. These are not sales promises. They are how we actually work.
No long lock-in
Thirty days’ notice, no multi-year contract to trap you. We would rather earn your business every month than tie you into it. If we are not right for you, you are free to go.
A smooth switch, guaranteed
If the transition is not running smoothly in the first sixty days, we keep working at no extra cost until it is. Getting you moved cleanly is our job, not your risk.
The price is the price
What we quote per person is what you pay. No per-ticket charges, no surprise invoices, and no quiet increase in year two that you never agreed to.
How moving to us works
We look at your tenant, your security and your licence spend, and tell you what we find. No obligation.
You see exactly what is included and what it costs per person. No jargon, no lock-in traps.
We take on the tenant, tidy what needs tidying, and coordinate with your outgoing provider so you do not have to.
Your people have a helpdesk that answers, and you have one predictable bill.
Local to the Black Country
Most of what we do is remote, and our clients are spread more widely than the Midlands. But our office is in Brierley Hill, so businesses in Dudley, Halesowen and Stourbridge get onsite support easily when something genuinely needs a person.
Managed support questions
What does £79 per user per month actually include?
Unlimited helpdesk, a Microsoft 365 Business Premium licence, security monitoring and Conditional Access, backup for your Microsoft 365 data, a business password manager, and proactive monitoring and maintenance. One price per person, billed monthly, with no per-ticket charges.
Is the Microsoft 365 licence really included?
Yes. Business Premium is bundled into the per-user price rather than billed separately. For a lot of businesses, that licence alone accounts for much of what they are already paying, so the real cost of the support on top is smaller than it first looks.
Are you not more expensive than a general IT company?
Sometimes, on the headline number. But we include the Microsoft licence, and we are specialists in the platform your business actually runs on, so problems get solved faster and fewer things break. We would rather be honest about price than win on a number that hides what is missing.
How does switching from our current provider work?
It starts with a free health check, then a clear proposal. If you go ahead, we take on the tenant and coordinate the handover with your outgoing provider. Most of the work is ours, not yours.
Are we tied into a long contract?
No. We work on thirty days’ notice with no multi-year lock-in. We would rather keep your business by being good than by making you hard to leave.
What if the switch does not go smoothly?
If the transition is not running smoothly within the first sixty days, we keep working on it at no extra cost until it is. The move is our responsibility, not your risk.
Will the price go up after we join?
The per-person price we quote is what you pay. No per-ticket charges, and no quiet year-two increase you did not agree to. If anything ever needs to change, you hear it from us first, in plain terms.
What if we need something built rather than supported?
That is consultancy rather than managed support, and it is a different part of the group. We will point you to the right team rather than stretch support to cover it.