Halesowen & Cradley

IT support in Halesowen, answered by people who talk to you

Our nearest client is in Cradley, ten minutes down the road, and what they say about us is the whole point: we explain what we are doing rather than silently taking over your screen.

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0121 269 8670

Nearest
Brierley Hill office, 10 minutes away
Onsite
Halesowen and Cradley, usually same day
Price
£79 per user per month, all in
Hours
Mon–Fri, 9am–5pm
What people actually complain about

The problem is rarely the technology. It is not being told what is going on.

Ask a business owner what went wrong with their last IT provider and it is almost never “they could not fix it”. It is that nobody explained, nobody said how long it would take, and the person on the other end talked in acronyms.

That is a service problem, not a technical one, and it is the thing we are most often thanked for. Our Cradley client put it better than we could:

If your current provider fixes things but leaves you none the wiser, that is worth changing even if nothing is technically broken.

Where we are

Ten minutes from Halesowen, in a real office

Harbour Buildings

4 Harbour Buildings, Waterfront West

Our office is on Waterfront West in Brierley Hill, about ten minutes from Halesowen town centre and the same again from Cradley. It is a real office with real people in it, which matters on the days when something needs sorting in person.

Our office · Brierley Hill
Halesowen · 10 min
Cradley · 10 min
Dudley · 10 min
Birmingham · 25 min
Drive times are typical, not rush hour. Most issues never need a visit, but when one does we are not far.
We also cover Blackheath, Quinton, Oldbury and Hasbury, and support businesses in Dudley and Stourbridge.
Local clients

Businesses we already look after nearby

Acorn Support Limited

Cradley
“They respond immediately and give an expected timeline. Unlike some IT geeks, they actually talk you through what they are doing, rather than it being a blur of screen activity.”
Jacqueline, HR Specialist, Acorn Support Limited

Infinity Serviced Offices

Brierley Hill
What you get

Managed IT support, one price per person

The same service wherever you are. Local just means we can also turn up.

Unlimited helpdesk

Your people can reach us when something is not working, answered by someone who talks you through it.

Microsoft 365 licensing

Business Premium licences included in the price, not billed on top.

Security and Conditional Access

MFA, Conditional Access and monitoring, set up properly and kept current.

Backup

Proper backup for your Microsoft 365 mail, files and Teams data.

Password manager

A business password manager for your team, set up and managed.

Onsite when needed

Because we are local, an engineer can be with you rather than talking you through it down the phone.
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Straight answers

IT support in Halesowen

How far are you from Halesowen?

Our office is on Waterfront West in Brierley Hill, roughly ten minutes away. Cradley, Blackheath and Quinton are all a similar distance.

We are a small team. Are we too small for you?

No. We charge per person, so a team of five pays for five. There is no minimum contract size and no tier where you get a worse service for being smaller.

What happens when we call?

You speak to someone who tells you what they are doing and roughly how long it will take. That sounds obvious, and it is the thing our clients most often say other providers got wrong.

How much does it cost?

£79 per user per month, including the helpdesk, a Microsoft 365 Business Premium licence, security, backup and a password manager. One price, no per-ticket charges.