Dudley & the Black Country

IT support in Dudley, from a team based in Dudley

We are not a national helpdesk with a Midlands postcode on the website. Our office is in Brierley Hill, our engineers live locally, and when something needs a person in the room, we are twenty minutes away.

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0121 269 8670

Office
Waterfront West, Brierley Hill, DY5 1LN
Onsite
Across Dudley borough, usually same day
Price
£79 per user per month, all in
Office
Mon–Fri, 9am–5pm
Why local still matters

Most IT problems are solved remotely. The ones that are not need someone to turn up.

Ninety per cent of what we do is remote, and that is true of any decent managed service provider. But a failed switch, a new starter who needs a machine building, an office move — those need a person, and that is where a national provider quietly falls down..

Our office is on Waterfront West in Brierley Hill. Dudley, Halesowen, Stourbridge and Cradley Heath are all a short drive, and we already look after businesses across the borough.

Where we are

A real office, not a virtual address

Harbour Buildings

4 Harbour Buildings, Waterfront West

We work from Waterfront West in Brierley Hill, inside Dudley borough and a few minutes from the Merry Hill centre. It is a real office with real people in it, which matters when something needs sorting in person.

Our office · Brierley Hill
Dudley · 10 min
Halesowen · 10 min
Stourbridge · 15 min
Birmingham · 30 min
Drive times are typical, not rush hour. Most issues never need a visit, but when one does, we are not far.
We also cover Kingswinford, Sedgley, Cradley Heath, Wordsley and Amblecote, and support businesses in Halesowen and Stourbridge.
Local clients

Businesses we already look after nearby

Infinity Serviced Offices

Brierley Hill

Acorn Support Limited

Cradley
“They respond immediately and give an expected timeline. Unlike some IT geeks, they actually talk you through what they are doing, rather than it being a blur of screen activity.”
Jacqueline, HR Specialist, Acorn Support Limited
What you get

Managed IT support, one price per person

The same service wherever you are. Local just means we can also turn up.

Unlimited helpdesk

Your people can reach us when something is not working, answered by someone who talks you through it.

Microsoft 365 licensing

Business Premium licences included in the price, not billed on top.

Security and Conditional Access

MFA, Conditional Access and monitoring, set up properly and kept current.

Backup

Proper backup for your Microsoft 365 mail, files and Teams data.

Password manager

A business password manager for your team, set up and managed.

Onsite when needed

Because we are local, an engineer can be with you rather than talking you through it down the phone.
Start here

See what you are paying for, and what you are not getting

The free health check looks at your Microsoft 365 tenant, your security posture and your licence spend, and tells you plainly what we find. If everything is in good order, we will say so.
Straight answers

IT support in Dudley

Where exactly are you based?

First Floor, Barberry House, 4 Harbour Buildings, Waterfront West, Brierley Hill, DY5 1LN. That is in Dudley borough, a few minutes from the Merry Hill centre.

Do you actually come onsite, or is it all remote?

Most issues are solved remotely because that is faster for everyone. When something genuinely needs a person, an engineer comes out. Being local is what makes that practical rather than a two-day wait.

How much does it cost?

£79 per user per month, which includes the helpdesk, a Microsoft 365 Business Premium licence, security, backup and a password manager. One price, no per-ticket charges.

Do you only work with Dudley businesses?

No. Most of our work is remote and our clients are spread more widely. Being based here just means Dudley, Halesowen, Stourbridge and the surrounding areas get onsite support easily.