Managed IT support for Microsoft 365 businesses

Managed IT support from Microsoft specialists, so IT stops being the thing that slows you down

Most IT companies are generalists who also do Microsoft. We are the other way round. The same Microsoft MVPs and Certified Trainers who advise and teach are the people answering your tickets.

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MICROSOFT PARTNER

MICROSOFT MVPS & CERTIFIED TRAINERS

CYBER ESSENTIALS

WEST MIDLANDS BASED

Trusted across the West Midlands and all over the world

WHEN IT FITS

When managed support is the right fit

Support earns its place when you need things to keep working, not when
you need a project. And when it is not the right route, we will tell you.

You are likely in the right place if

Microsoft 365 is where your business actually runs, and downtime costs you real money

Your team loses hours to IT problems nobody ever gets to the bottom of

Security and compliance keep getting deferred because nobody owns them

You have no internal IT, or one person carrying far too much

You are paying for Microsoft licences nobody has ever reviewed

Tickets get closed without the underlying cause ever being fixed

When it is not us, we will say so

If your estate is mostly not Microsoft, a generalist MSP will serve you better. Our specialism only pays off if Microsoft is where you live

If the problem is a decision rather than day-to-day running, that is consultancy

If the problem is skills, training is faster and cheaper than a support contract

If you want the cheapest per-seat price on the market, we are not it, and we would rather say so now than after you have signed

WHAT WE DO

What we help you with

We run the whole of your IT, with deep specialism where it matters most.
Microsoft is where we go further than a generalist can.

Managed Microsoft 365 support

Your day-to-day IT, answered by people who know the platform properly.

Typical outcomes

Fewer repeat tickets
Problems fixed at the cause
Licences you are not wasting money on

Security, identity & compliance

The things that protect you, actually owned by someone.

Typical outcomes

A measurably harder target
Compliance you can evidence
No more deferred security jobs

Devices & endpoints

Every device known, managed and safe, wherever it is.

Typical outcomes

New starters productive on day one
A lost laptop that is not a crisis

Backup, continuity & recovery

What happens on the worst day, decided before the worst day.

Typical outcomes

Recovery you have rehearsed, not assumed

The rest of your IT

We are Microsoft specialists, but we do not stop at Microsoft.

Typical outcomes

One number to call
No finger-pointing between suppliers

Not sure which you need?

The free health check looks at your tenant, your security and your licence spend, and tells you what we find.

Get a health check

HOW WE WORK

Support should get quieter over time

If you are raising the same ticket every month, someone is treating
symptoms. The aim is fewer tickets next quarter, not more.

STEP 01

Health check first

We look at your tenant, security posture and licence spend before quoting, so you know what you are buying.

STEP 02

Onboard in days, not months

We document your estate, fix what is obviously broken, and take over cleanly.

STEP 03

Fix causes, not tickets

Every recurring issue gets traced to its root, so it stops coming back.

STEP 04

Review and improve

Regular reviews on security, spend and what is still costing you time.

PROOF

What that looks like in practice

TESTIMONIAL

“The team at Vantage365 are brilliant. Service with a smile ! So responsive and supportive when issues arise. They respond immediately to the service request and always come back to you with an expected timeline. Then meet what they say. On a couple of occasions I’ve needed intervention and unlike some IT geeks they actually talk you through what they are doing, and not a blur of screen activity which you know nothing about. Thank you team, glad I am able to call on you for support and help.”

Jacqueline, HR Specialist — Acorn Support Limited

TESTIMONIAL

“My colleagues and I use Vantage 365 at work and they are amazing. As soon as you have an issue, they are quickly on hand via video call or telephone to assist. Couldn’t recommend them enough!”

Georgie, Surveyor — Restore Compliance

STRAIGHT ANSWERS

Questions buyers actually ask

How much does managed IT support cost?

£79 per user per month, which is £948 per user per year. That price includes unlimited helpdesk, proactive monitoring, your Microsoft 365 Business Premium licence, backup, email signature management and password management. The licence is the part worth noticing: most IT companies quote a support fee and then bill your Microsoft licences separately, so a cheaper-looking quote often is not. If you are comparing us against someone else, add their licence cost to their number before you decide.

Are you a general IT company or a Microsoft specialist?

Both, and the order matters. We run your whole IT estate, including networks, firewalls, hardware and on-site work. But everyone here is a Microsoft specialist, including Microsoft MVPs and Certified Trainers. Most IT companies are generalists who also support Microsoft. We are Microsoft specialists who also run your IT. If Microsoft 365 is where your business operates, that difference shows up in how quickly things get properly fixed.

How is this different from Microsoft’s own support?

Microsoft supports its products. We support your business. Microsoft will tell you whether a service is working as designed. We will tell you why your people cannot find a document, why the same mailbox breaks every month, and whether you are paying for 40 licences nobody uses. We also pick up the phone to a person who already knows your tenant.

Who is managed support not right for?

If your business does not mainly run on Microsoft, a generalist MSP will serve you better, because our specialism is where the value is. If you need a decision made rather than a service run, that is consultancy. If your team simply has not been trained, training will get you further for less. And if you want the cheapest seat price available, we are not the cheapest and will not pretend to be.

Do you support things that are not Microsoft?

Yes. Networks, connectivity, firewalls, hardware procurement and on-site work are all part of a managed agreement. Microsoft is where we go deeper than a generalist can, not where we stop.

Do we have to move everything at once?

No. Most clients start with a health check, then onboard in stages. Onboarding usually takes days rather than months.

THE WIDER GROUP

Part of the Vantage 365 Group

Support is one part of a wider group. When your challenge is not really a support challenge, we point you to the part that fits.

YOU ARE HERE

Support

Keep everything secure, stable and running.

DECISIONS

Consultancy

Decide what is right, then deliver it.

SKILLS

Training

Build your team’s skills and confidence with Microsoft tools.

COMING SOON

Recruitment

When the constraint is people, not platforms, we will help you find the right Microsoft skills.

LEARNING CENTRE

Latest from the blog

Start with a free health
check, not a sales call.

We will look at your Microsoft 365 tenant, your security posture and your licence spend, and tell you what we find. If managed support is not right for you, we will say so.

Get your free health check

Managed IT support from Microsoft specialists, so IT stops being the thing that slows you down